Returns & Refunds Policy

Last updated November 25, 2025

This policy applies to all purchases made from MJ HEWETT MT LYONS PTY LTD (trading as Rusty Penny Brewing) — whether online at rustypennybrewing.com.au, at our venue, or at any market or event where we sell our products.

Please read this policy carefully before making a purchase. By placing an order or buying from us in person, you acknowledge that you have read and agree to the terms below.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to limit or exclude any right or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Change of Mind

We do not offer refunds, exchanges, or credit notes for change of mind. Please choose carefully before purchasing. Change of mind includes (but is not limited to):

You no longer want the product
You found the same or a similar product cheaper elsewhere
You didn’t enjoy the flavour, style, or character of the product (where it otherwise matches its description)
The product didn’t meet your personal expectations
You selected the wrong product, size, format, or quantity at checkout
You ordered or bought more than you needed

When We Will Accept a Return

We will assess and provide a remedy for goods that:

Are faulty — for example, contaminated, off, infected, flat where carbonation was expected, leaking, or damaged on arrival
Are not as described on our website, packaging, menu, or in-store signage
Do not match a sample or example shown to you at the time of purchase
Are not of acceptable quality, taking into account the price paid, the nature of the product, and any statements we made about it
Are unsafe

Depending on the nature and severity of the issue, the remedy will be a repair, replacement, refund, or partial refund:

Major failure — you may choose between a refund or a replacement, and you may also be entitled to compensation for any reasonably foreseeable loss or damage.
Minor failure — we may choose to repair the product, replace it, or provide a refund within a reasonable timeframe.

How to Make a Claim

To make a claim, please contact us within a reasonable time of discovering the issue:

Email: contact@rustypennybrewing.com.au
Phone: [phone number]
In person: at our venue during trading hours

Please have the following ready:

Your proof of purchase — receipt, online order number, order confirmation email, or bank/card statement
A clear description of the issue
Photos of the product, label, and any packaging or damage (where applicable)
The batch code and best-before date printed on the product (where applicable)
The remaining product where possible — we may ask you to return it to us for inspection before providing a remedy

For online orders, we will cover reasonable return postage costs where the claim is accepted. For in-person purchases, returns should be brought back to our venue or arranged through us directly.

Timeframes

We aim to assess all return claims within 5 business days of receiving your request and any information or returned goods we’ve asked for. Where a refund is approved, it will be processed back to the original payment method within 5–10 business days of approval. Processing times by your bank or card issuer may add additional time.

Alcohol Products — Additional Conditions

As a licensed producer and seller of alcohol, we are required to comply with the Liquor Act 2007 (NSW), the Food Standards Code, and related regulations. The following additional conditions apply to alcohol products:

For health, safety, and licensing reasons we are generally unable to accept the return of alcohol that has been opened, partially consumed, or stored in conditions that may have compromised the product (for example, extended exposure to heat or direct sunlight) — unless the fault was present at the time of purchase and is covered by the Australian Consumer Law.
Anyone returning alcohol in person must be at least 18 years of age and may be required to produce valid photo identification.
Refunds and exchanges of alcohol products will be processed in accordance with our liquor licence conditions.

Items Not Eligible for Return

Except where required by the Australian Consumer Law, the following are not eligible for return, refund, or exchange:

Gift cards and vouchers
Items damaged through misuse, improper storage, accident, or normal wear and tear after delivery or pickup
Products purchased through a third-party retailer, distributor, bottle shop, or venue — these must be returned to the original point of sale
Custom orders, special orders, or made-to-order items
Keg deposits, where the keg or related equipment is returned damaged, missing components, or after the agreed return window

Delivery Issues

If your online order arrives damaged or is missing items, please contact us within 48 hours of delivery with photos of the parcel and contents. We will work with you and our courier to investigate and provide an appropriate remedy.

If a delivery is refused at the point of delivery for reasons unrelated to a fault (including failure to meet the legal age verification requirement under the Liquor Act 2007), the order may be returned to us and any associated re-delivery, restocking, or return-freight costs may be deducted from any refund offered.

Contact Us

For all returns enquiries, please contact:

MJ HEWETT MT LYONS PTY LTD
Trading as Rusty Penny Brewing
4/137 Coreen Avenue
Penrith, New South Wales 2750
Australia
Email: contact@rustypennybrewing.com.au
Phone: [phone number]

For more information about your rights as a consumer in Australia, visit the Australian Competition & Consumer Commission (ACCC) or NSW Fair Trading.

Refund and Returns Policy